Twenty-five years of communication experience — distilled into blogs you can actually use. I write about the real challenges of internal comms, what works, what doesn't, and the ideas, tips, and templates that can help any comms pro or everyday leader land their message with more impact.
And it's not all business. I also share random musings, good stories, and thoughts that just feel good to read — because great communication is about connection, not just strategy.
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Most change initiatives fail from bad communication, not bad strategy. This piece breaks down common mistakes, from one-time announcements to fear-based messaging, and explains why closing the trust gap is what makes change actually stick.
M&A success hinges on honest, human communication, not polished PR. Acquirers should lead with respect, show up in person, and address benefits early. Acquired teams should get ahead of rumors, protect what made them great, and let leaders stay human
Mergers don't lose people over deal terms, they lose them over silence. Acquired employees quit at nearly 3x the normal rate. Here's what leaders on both sides need to say, and when, to keep their best people from quietly job hunting.
The other half of this week's article addressing disengagement, mistakes, and rework. They start with unclear communication. Fix the messaging gap first, and the other symptoms often fix themselves.