Why Being Easy to Work With Is a Business Superpower

In my 25 years of corporate communications, I’ve seen firsthand the things that distinguish exceptional service providers and trusted advisors from the rest: they are easy to work with. That simple phrase actually holds so much meaning. In today’s complex business environment - especially during periods of change like M&As, reorganizations, or leadership changes - people crave partners who remove friction, build trust, and foster smooth collaboration.  

So, what does it mean to be easy to work with, and why does it matter?

No surprises - ever!

I often tell my clients, “With me, there are no surprises.” This core value has guided my approach through countless engagements. Keeping clients informed, setting clear expectations, and openly communicating progress or challenges prevents anxiety and builds trust. Surprises are for birthdays - not business partnerships! By proactively keeping clients in the loop, you demonstrate respect for their time and their business.

Be nice - it pays dividends

There’s a mistaken assumption that niceness equates to weakness in the business world. On the contrary, being kind and respectful opens doors, builds goodwill, and makes problem-solving easier. People remember those who made them feel valued. Whether navigating delicate employee communications during a transition or helping a team adapt to a new process, being nice turns difficult conversations into productive collaborations.

Be proactive - don’t wait to be asked

One of the hallmarks of being easy to work with is anticipation. When a partner is proactive - identifying potential roadblocks, flagging dependencies, suggesting improvements - they help clients move faster and with less stress. In moments of corporate change or uncertainty, proactivity makes you an indispensable asset rather than just another service provider.

Be reasonable - solutions over standoffs

Every project brings its share of curveballs. The professionals who keep projects moving forward are those who are flexible and reasonable - willing to discuss alternatives, negotiate timelines, and find solutions instead of getting mired in that’s not my job thinking. Being reasonable helps collaboration and sets the stage for long-term partnerships.

Be adaptable - change is the only constant

In communications, especially during periods of organizational shift, no two days are the same. Being easy to work with means showing adaptability - embracing new ideas, rapidly shifting priorities, and staying calm when plans (inevitably) change. When clients see that you can pivot gracefully, they grow more confident turning to you for guidance.

At the end of the day, being easy to work with may sound simple, but it demands intention, empathy, and professionalism. It builds your reputation and is often the difference between a one-off project and a long-term client relationship. In a world where so many things can complicate business, make it your superpower to be the one who makes things simpler for everyone else.